SHIPPING & RETURNS
At V.I.P LIPPY, we want to ensure a seamless and delightful shopping experience for our customers. This policy outlines our shipping process, delivery options, and related terms. If you have any questions or special requests, please don't hesitate to contact our customer support team.
- Orders are typically processed within 1-3 business days after receiving payment.
- During peak seasons or holiday periods, processing times may be slightly longer. We appreciate your patience during these times.
- We offer various shipping methods to cater to your preferences and location.
- Available shipping options include standard, expedited, and express shipping. The cost and estimated delivery time will be displayed at checkout, depending on your chosen shipping method and location.
- V.I.P LIPPY offers shipping to all valid residential and commercial addresses within the continental 50 U.S. states and Puerto Rico. We regret to inform you that we do not currently offer international shipping.
- Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.
- Please note that occasional delays may occur due to unforeseen circumstances. If you experience any issues with tracking your order, please contact our customer support team, and they will be happy to assist you.
- Shipping fees are determined based on the weight, dimensions of the package, and the chosen shipping method.
- All applicable shipping fees will be displayed at checkout before completing your order. Please review them carefully before finalizing your purchase.
- Some products on our website may be subject to specific shipping restrictions due to legal or carrier limitations. These restrictions may vary according to your location. If your order contains restricted items, our system will notify you during the checkout process, and our customer support team will assist you accordingly.
- In the unlikely event that your package is lost, damaged, or stolen during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
Return & Exchange Policy
Unless an item on the Site is listed as final sale or non-returnable, you may return the item and receive site credit equal to the purchase price so long as the item is returned to us (a) within 10 days after delivery, and (b) in its original, unused condition for sanitary purposes. To return an item, you must first email us at firstname.lastname@example.org to request the return and receive instructions for sending the item back to us. No returns will be accepted without first contacting us. By purchasing an item on the Site, you agree that you are aware of this return policy.